Please first check in your mailbox your SPAMS. If you still have not received after a few hours the order confirmation email, the email you entered when placing your order is wrong. Send an email to the support at the address email@example.com with your email without typing errors as well as your order details (name, first name, address and order number if you have it).
After receiving your parcel tracking number, you can track the progress of your order directly on our website from this link: https://m.17track.net/. Note that there may be an average delay of 24 to 72 hours before the follow-up is available.
If you have not received a tracking number or email confirmation of shipment, your order is still being prepared by our services.
The average delivery time is 2 to 4 weeks for France and USA, and can be extended for the USA to 8 weeks (60 days). If you have not received your package after 60 days, contact customer service at firstname.lastname@example.org so support can help you get more information on your order.
If you wish to cancel your order and obtain a refund, you can exercise your right of withdrawal from the receipt of your order according to the code of consumption :
For contracts providing for the regular delivery of goods during a defined period, the period runs from receipt of the first goods.
The online buyer, like any consumer of mail order, has a right of withdrawal of 14 days from the day when he enters into possession of the goods or accepts the offer for a service, without justification, nor payment of penalties on his part.
For more information about your right of return, how to proceed, see our return policy: https://doremi-sounds.store/policies/terms-of-sale
The contractual warranty is a commitment from the professional to the consumer: if your item is defective or damaged upon receipt of your product, you have the option to choose between the replacement of your property at no additional cost or the full refund of the price. purchase. Please specify your choice when returning the product.
To receive a full refund or replacement of your defective or damaged product, thank you to return your product with the return form duly completed, will be refunded the postage once the product received in addition to the initial refund.
Depending on where you live, the time required to receive your exchanged product may vary.
Sale or discounted products are refunded at the price that the buyer paid when placing an order on the site. The amounts deducted at the time of the purchase by means of a promotional code and / or a reduction of price following a promotion will not be refunded.
All emails concerning an order in progress or past, and / or concerning the act of purchase (customer support, product information) must be addressed only to the email address below.
The delivery average time is 2 to 4 weeks, and can be extended exceptionally up to 8 weeks for USA customers with promotional offers.
Customer support and product information : email@example.com
Please specify in the subject of your email the subject of your request and the number of your order.
If you contact us about an order placed or in progress, please specify in your email: first name, name and order number to process your request as soon as possible.
Professional contact only: firstname.lastname@example.org (partnership request, media, contract proposal)